Cancer Resource Center of the Finger Lakes
Last Modified: August 18, 2011
Bob and Queenie
I spend much of my time helping seriously ill patients navigate the health care system. As a result, I'm constantly talking with patients about their interactions with doctors and other health professionals.
Although each encounter is unique, I'm increasingly aware of some universal truths that contribute to good patient-doctor encounters. Not surprisingly, good encounters require a shared spirit of respect and communication.
Suggestions for Doctors and Other Health Professionals
- Always introduce yourself to new patients.
- Listen for a while without interrupting. Get the big picture before filling in the details. Focus on the patient and not on the computer screen, especially during the first few minutes of the visit.
- Be kind.
- Remind yourself that patients newly diagnosed with a serious illness are scared. If you deal with sick people every day, it becomes routine. It's not routine for the new patient.
- Make a special effort to establish communication and a sense of partnership during the initial visit. Subsequent visits will benefit.
- Recognize that medical care is costly for most people, even those with good insurance.
- Make good communication between patients and the entire office staff an on-going priority. Few offices do this really well and every office could do it better.
Suggestions for patients
- Recognize that you are not your doctor's only patient.
- Respect your doctor's time. If you have multiple questions, ask the most important questions first.
- Don't think of your doctor as the enemy. If you don't like your doctor, get a new one. Everyone will be happier.
- Be open and honest about your medical history and your present concerns.
- Recognize that good health is largely your responsibility. Eat sensibly. Exercise. Don't smoke.
- Recognize that medicine is not a perfect science. A bad outcome does not mean bad care.
- Be reasonable. And be polite.
Good health care is a partnership. It's all about communication and respect. And it flows in both directions.
Bob is the Executive Director of the Cancer Resource Center. His articles about living with cancer appear regularly in the Ithaca Journal He can be reached at firstname.lastname@example.org.
Reprinted with Permission of the Ithaca Journal
Original publication date: June 18, 2011
Obese Patients Require More Operating Room Time
Dec 10, 2012 - Heavier patients undergoing lobectomy for lung cancer require more time in the operating room, regardless of a hospital's volume of obese patients or lobectomies, according to a study published in the December issue of the Annals of Thoracic Surgery.
Frequently Asked Questions
National Cancer Institute
Blogs and Web Chats
OncoLink Blogs give our readers a chance to react to and comment on key cancer news topics and provides a forum for OncoLink Experts and readers to share opinions and learn from each other.
Facing a new cancer diagnosis or changing the course of your current treatment? Let our cancer nurses help you through!